A Creator and Consumer have separate but intrinsically linked roles to play in delivering a Data, Analytics or Insight project. One cannot succeed without the other. Below you will find the step by step process, along with a brief explanation of why each step is so important and who is responsible for each step. You will also be provided with links for the related Knowledge Base Articles.
The below shows the process when everything moves positively forward. Negative steps, such as rejected proposal, a cancelled Insight etc are possible, details of which are available in the Knowledge Base.
|Make a Request||Consumer||The organisation needs a decision, action or outcome and it is up to a consumer to request the required Insight from a creator||Link|
|Accept a Request||Creator||Sometimes a request is not viable considering the data landscape of the organisation, it is up to Creators to assess requests and decide if they should go ahead.||Link|
|Build Requirements||Creator||From the Information Provided in the Request, a Creator needs to build a detailed list of requirements which outline the scope of the Insight work||Link|
|Collaborate on Requirements||Both||Building Requirements cant be done by only the creator or consumer, they must both work together using the Technical and Domain expertise they both possess.||Link|
|Submit a Proposal||Creator||After collaborating, the Creator should finalise a technically feasible proposal which provides the insight that the consumer needs and submit this proposal for approval||Link|
|Approve the Proposal||Consumer||The Insight is being built for the purpose of informing a decision, action or outcome which is usually the responsibility of the Consumer to enact, so therefore the consumer should approve that the requirements meet this objective||Link|
|Deliver the Insight||Creator||Once the Insight is built, the Creator should submit it for consumption||Link|
|Collaborate on Deliverables||Both||Constant communication and collaboration is essential to the agile development of quality insights.||Link|
|Assess the Insight for its Quality / Utility||Consumer||So the organisation is better served, the right type of work is being done to inform better outcomes and for Creator team improvement, the views of the "customer" is of paramount importance.||Link|
|Detail the Action, Decision and Outcome||Consumer||The purpose of doing any Insight activity is to make better Decisions, take better actions and gain better outcomes the Insight consumer should provide detail on what actually happened as result of a project||Link|